Terms & Policies

 

Product policy:

Due to each item being made to order by hand, please allow 1-2 weeks total
turn-around time (including shipping). **Please Note that the pictures are a representation of the item you will receive. Hand Stamping is a process where each individual letter, number or design is hammered by hand (mine!) one at a time on your piece. Therefore, each piece will be different. Sometimes letters may not line up evenly and spacing can vary. These are not considered defects. Rather they add to the charm and uniqueness of each piece making them truly one of a kind!**

return POLICY:

Custom items may not be returned unless there is a mistake made by me.  E-mail me with the info and a picture of the item and I will work with you.

workshop policy:

By purchasing a ticket to one of our workshops you acknowledge that the art of hand-stamping includes the use of heavy tools, including a hammer, steel blocks and mandrels, and a multitude of pliers.  You also acknowledge that there is the option to consume alcohol, which can alter your judgement and movements.  You agree to taking all responsibility in acknowledging the risk of participating, and agree that Gin Tasulis and La Buena Vida Studio is in no way responsible for any self-inflicted or accidental injury.

other CONCERNS:

If there is an issue or problem, please contact me immediately so I can take the opportunity to make things right.  Your satisfaction and happiness in my product and service is extremely important and I will always do what I can to resolve any issues or problems that arise.  Thank you!